Knowledge Base Article Target Page: musivo.ai/user/billing

Midtrans webhooks credit your account within seconds. Learn how to verify transaction status if bank gateways experience latency.

🇬🇧 English Guide: Troubleshooting Midtrans QRIS & Virtual Account Delays

Midtrans webhooks credit your account within seconds. Learn how to verify transaction status if bank gateways experience latency.

Navigate to /user/billing and refresh the page (press F5) to trigger webhook synchronization.
Scroll down to 'Recent Billing Transactions' to verify if the status has shifted to 'Paid'.
Bank Virtual Accounts occasionally take 1 to 2 minutes during peak banking hours.
If credits are not reflected within 5 minutes, open a support ticket with your order ID.

Pro Tip: Always keep your m-banking or e-wallet transfer confirmation screenshot handy for rapid support resolution.

🇮🇩 Terjemahan Bahasa Indonesia: Solusi Keterlambatan Penambahan Saldo Kredit Midtrans

Webhook Midtrans mengisi saldo kredit Anda dalam hitungan detik. Pelajari cara memeriksa status transaksi jika terjadi keterlambatan bank.

Buka /user/billing lalu refresh halaman (tekan F5) untuk memicu sinkronisasi status webhook.
Gulir ke tabel 'Recent Billing Transactions' untuk memastikan status sudah berubah menjadi 'Paid'.
Virtual Account bank terkadang membutuhkan jeda 1-2 menit pada jam sibuk perbankan.
Jika saldo belum bertambah setelah 5 menit, buat tiket bantuan dengan melampirkan ID transaksi.

Tips Praktis: Simpan bukti transfer m-banking atau e-wallet Anda untuk mempermudah investigasi admin.